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Owned and operated by Filtered Haven, we welcome questions about pergolas, gazebos, fire pits, and patio furniture.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI) is available on most orders within the Continental U.S., excluding Alaska and Hawaii.
How can I track my order?
Once your pergola, gazebo, or patio furniture set ships, you will receive a confirmation email with a tracking number. You can use that number to follow your delivery status in real time.
What is your return policy?
We offer 30-day returns on eligible items. If your fire pit or patio set does not meet your expectations, start a return through our Return Policy page for full details on the process.
Can I exchange an item for a different style?
Yes, exchanges are available within our 30-Day Returns window. Please review our Return Policy for step-by-step instructions on how to initiate an exchange for a different pergola, gazebo, or furniture set.
What materials are your pergolas and gazebos made from?
Our pergolas and gazebos are built with weather-resistant materials designed to hold up across seasons on your patio, deck, or garden. Each product page includes specific material details so you can find the right fit for your outdoor space.
How do I choose the right fire pit for my patio?
Consider the size of your outdoor area, your preferred fuel type, and how you plan to use the space. Our product descriptions include dimensions and features to help you match a fire pit to your deck or backyard layout.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our Commitment to You
Quick Responses
Most inquiries about your pergola or patio furniture order are answered within 24 hours.
Secure Shopping
Your personal and payment information is protected with industry-standard encryption at every step.
30-Day Returns
Not the right fit for your outdoor space? Our return policy makes the process straightforward.
Free Continental Shipping
Most orders ship free within the Continental U.S., with delivery in 5 to 8 business days.
